We are currently recruiting for new team members!

Food & Beverage Manager

                

       Key Responsibilities -:

  • To Implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations for both members bar and all events.

  • To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff, determining necessary action and liaising with Management.

  • To attend pre event meetings with clients as and when requested to run through requirements for specific events.

  • To ensure that all pre-booked goods and services are carefully noted and delivered to the customer’s satisfaction.

  • To ensure that all food and beverage event areas are prepared in accordance with company standards by personally checking standards and presentation prior to opening. ( Including the ‘customer journey’)

  • To liaise closely with the duty chef to ensure that service runs effectively and the customer receives the expected company standards of food quality and service.

  • Conduct pre service briefings to all staff in order for them to understand their responsibilities and remit for the event.

  • To ensure that all staff allocated remain alert to the customers’ needs at all times and to authorise any staff to depart in line with business demands.

  • Ensure that opening and closing bar procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property

  • To change kegs and cellar gasses as required.

  • To operate effective liquor stock controls, allocations, closing stocks including the accurate recording of all stock movements communicating any discrepancies with Management

  • During each event, maintain all cellar and storage areas in line with company requirements. To check the entire cellar and bar equipment on an event by event basis for correct operation and adherence to current hygiene standards. To continually monitor equipment reliability and to advise of new and replacement equipment requirements.

  • To ensure that staffing levels are checked for your event in advance and any amendments are confirmed to your Team, only notifying the Management if you cannot sort the issue your self

  • To ensure end of session feedback is returned to the office  -  regarding staff/stock issues, customer complaints and health and safety issues.

  • Complete all relevant end of event close down procedures including but not limited to post event clean, cashing up and till reconciliation, completing of end of shift paperwork, locking of bars, building and safe return of keys.

  • To ensure all current legislative requirements are complied with fully, including manual handling and all aspects of company’s health and safety/ food safety policies paying particular attention to licencing laws and controlling the 4 licensable activities.

  • Conduct ‘on the job’ training for staff members who do not demonstrate current levels of service standard expectations.

  • To maintain discipline by ensuring that the disciplinary and grievance procedures are adhered to and followed.

  • To actively control all credit /invoice sales ensuring that all details are clearly identified on the receipt and signed.

  • To ensure that at all times the security of company stocks, property and premises is maintained.

  • To be fully conversant with all AV and lighting systems (suite specific).

  • To adapt a rounded approach to the daily operation, whilst having full awareness and understanding of all operational activities daily.

  • To liaise with Management to offer any suggestions for updating and/or improving the company standards.

  • To monitor timecards by checking for accuracy and cross referencing with rotas and business levels making any necessary amendments in conjunction with Management.

  • To ensure that all uniform is worn correctly and allocated aprons & cloths to staff and returned in full at the end of each event.

  • To implement and assess cleaning schedules in line with current legislations, recording all daily checks.

  • To report punctually for duty adhering to the companies dress code leaving sufficient time for the collection of all events paper work, keys, and uniform and complete a pre-service to all staff prior to opening.

  • To be fully conversant with company cash handling policies and procedures and to ensure they are adhered to at all times.

  • Build a sound working relationship driven around teamwork with the  team, to ensure all client and management requests are achieved in line with customer requirements.

  • Monitor and control the mis use of laundry.

  • To embrace diversity throughout the club and ensure that your behaviour demonstrates that commitment at all times by encouraging diversity and facilitating equality of opportunity.

  • To be aware of our Company Policies and Procedures which may be updated from time to time; to ensure that your actions and behaviour are consistent with and champion the requirements of those policies and procedures at all times.

  • To ensure that you have seen and are familiar with the contents of the staff handbook

                  

ESSENTIAL

Qualifications & Experience

  • A good standard of English and maths educated to GCSE level or GCSE or equivalent

  • Level 2 Food Hygiene or equivalent

  • Experience within a similar working environment

  • National Licensee or equivalent

  • Micros/Epos or similar till system experience

  • Supervision of a team of staff

  • Proven experience of team training and motivation

  • Level 2 Wines & Spirits

  • Education Trust

  • Celler Management Certificate

  • Or equivalent experience

  • Any F&B related certificates

  • 1st Aid Trained

 

PREFFERED

Training, Skills and Knowledge

  • Leadership skills

  • Flexibility

  • Adaptability

  • Conflict resolution

  • Ability to work under pressure

  • Ability to multi-task

  • Good organizational skills

  • Flexible attitude to changing priorities and business

Adaptability to deal with challenging customer and business requirements

 

Please email your CV to sarah@westwarwicks.co.uk

Food & Beverage Team Member

We are currently looking for experienced, casual Food & Beverage team members to assist with food & drink service, functions & events working alongside our current Hospitality team.

Olton Bar & Grill at West Warwickshire Sports Club is a multi functional sports & hospitality complex. Consisting of bar, restaurant & function rooms.

We offer a great work life balance, free use of the facilities.

Hours of work are varied, however will mainly include evenings & weekends. Bank holidays and the festive periods will also be required.

You MUST have experience of working behind a busy bar, taking orders, cash handling, food service and good communication skills

Please email your CV to sarah@westwarwicks.co.uk

Office Administrator - 24 hours

Due to our continued expansion we are recruiting for a dedicated receptionist/administrator to join our team. As receptionist you will be handling client facing duties as well as general office administrator tasks. When the members and guests walk into our club, we want them to find a friendly smiling face and a helping hand.

The ideal candidate will have excellent communication and multitasking skills, a positive attitude and a strong work ethic.

This role is a front facing customer service role and you will be required to greet and interact with members and guests as they arrive at the club.

Roles & Responsibilities

Greet and welcome members and guests to the club and address any queries they may have

Manage the digital systems in place for the club and administer any hard copy filing systems

Manage sports, memberships and general sales enquiries

Manage squash, tennis, gym, fitness class, hockey, cricket bowling and astro court bookings

Issue contracts for the hospitality suite/s as required

Process payments (cash & electronic) and create invoices and credit notes as appropriate

Assist with the promotion of club events and news on social media

Provide induction for all new members joining the club.

The position requires a 24-hour working week flexed over 7 days to include some evening and weekend shifts. The position will report directly to the Customer Services Manager.

Qualifications/Experience

3+ years experience in a similar customer facing role

Ability to work with members of the public and deal with varying opinions

IT literate with the ability to adapt and learn new systems

Exceptional customer service skills and professional phone manner

Part-time hours: 24 per week

Our Sports Club is a multi-disciplined community-based sports club and gymnasium supported by a comprehensive bar, bistro and hospitality suite.

Please email your CV to sarah@westwarwicks.co.uk